365 Day change of mind Returns

Have more peace of mind and know you can return your purchase if you change your mind.

Try it for free, cancel anytime.

365-day change of mind returns: Shop with peace of mind! This image shows a calendar and a stack of boxes, with the words "365-day returns".
Kmart Logo Target Logo Catch Logo Bunnings Warehouse Logo Officeworks Logo

How it works

Shop at our participating brands
Keep your proof of purchase
You have 365 days to change your mind
Applies to purchases on and from 5 September 2023.
Have an active OnePass membership during return

How to return your items in-store

For purchases made on and from 5th September 2023, if you change your mind, you have 365 days from the date of your purchase to return your unused items following these steps:

Take your item & proof of purchase into store

Make sure to return your item to the participating brand you purchased it from. Check the participating brands returns policies to ensure that your online item is not excluded from this offering.

Show your OnePass membership

Show that you are an active OnePass member using your mobile device either via the OnePass mobile app or login at onepass.com.au and your team member will assist you to process your return.

Download the OnePass app

Bought a product online?
For 365 day change of mind returns, you need to return purchases in-store to the brand you purchased from.

For any Catch.com.au purchases, please refer to their change of mind returns terms on how to return these products.

You can return an item for change of mind if...

Each participating brand will have their own criteria for change of mind returns. Here are a few participating brands key requirements:

It isn’t used or dirty

It has its original packaging and tags

It isn’t an excluded item

You have a copy of your proof of purchase

For more information about other requirements please see participating brand websites - Kmart, Target, Catch, and Officeworks.

Applies to purchases on and from 5 September 2023.

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30 day free trial

OnePass benefits1

Free delivery on eligible items or orders
5x Flybuys points in-store
365 day change of mind returns
Express Click & Collect
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Free delivery on eligible items or orders
5x Flybuys points in-store
365 day change of mind returns
Express Click & Collect
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Free delivery on eligible items or orders
5x Flybuys points in-store
365 day change of mind returns
Express Click & Collect
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Frequently asked questions

What can be used as proof of purchase?

Please refer to the individual return or refund policies for our participating brands for acceptable proof of purchases:

Am I still eligible for 365 day returns if I no longer have OnePass?

No, you must be an active OnePass member at time of return. You can reactivate your OnePass membership in my account.

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  1. T&Cs, Exclusions apply. Express Click & Collect already available to all customers at Officeworks & Target. Alternative Flybuys offer for Catch. See full OnePass T&Cs
  2. Eligibility criteria apply. After the free trial period, OnePass | Disney+ Bundle subscription auto-renews at then-current monthly retail price (currently $14.99/month) until cancelled. Offer valid until 11.59pm on 31 December 2023, unless withdrawn or extended.
  3. Save $3 per month compared to separately purchasing OnePass and Disney+ monthly subscription.
  4. Savings compared to separately purchasing OnePass monthly subscriptions.