365 Day change of mind Returns
Have more peace of mind and know you can return your purchase if you change your mind.
Try it for free, cancel anytime.
How it works
Shop at our participating brands
Keep your proof of purchase
You have 365 days to change your mind
Have an active OnePass membership during return
How to return your items in-store
For purchases made on and from 5th September 2023, if you change your mind, you have 365 days from the date of your purchase to return your unused items following these steps:
Take your item & proof of purchase into store
Make sure to return your item to the participating brand you purchased it from. Check the participating brands returns policies to ensure that your online item is not excluded from this offering.
Show your OnePass membership
Show that you are an active OnePass member using your mobile device either via the OnePass mobile app or login at onepass.com.au and your team member will assist you to process your return.
Bought a product online?
For 365 day change of mind returns, you need to return purchases in-store to the brand you purchased from.
For any Catch.com.au purchases, please refer to their change of mind returns terms on how to return these products.
You can return an item for change of mind if...
Each participating brand will have their own criteria for change of mind returns. Here are a few participating brands key requirements:
It isn’t used or dirty
It has its original packaging and tags
It isn’t an excluded item
You have a copy of your proof of purchase
For more information about other requirements please see participating brand websites - Kmart, Target, Catch, and Officeworks.
Applies to purchases on and from 5 September 2023.
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Frequently asked questions
Please refer to the individual return or refund policies for our participating brands for acceptable proof of purchases:
No, you must be an active OnePass member at time of return. You can reactivate your OnePass membership in my account.
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- T&Cs, Exclusions apply. Express Click & Collect already available to all customers at Officeworks & Target. Alternative Flybuys offer for Catch. See full OnePass T&Cs
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- Savings compared to separately purchasing OnePass monthly subscriptions.