365 Day change of mind Returns

Have more peace of mind and know you can return your purchase if you change your mind.

Kmart LogoTarget LogoOfficeworks Logo

How it works

Shop at our participating retailers
You have 365 days to change your mind
Have an active OnePass membership during return

How to return your items in-store

Kmart, Target, Officeworks and Priceline
For purchases , if you change your mind, you have 365 days from the date of your purchase to return your unused items

Take your item & proof of purchase into store

Check the participating brands returns policies to ensure that your online item is not excluded from this offering. Make sure to return your item to the participating brand you purchased it from.

Show your OnePass membership

Show that you are an active OnePass member using your mobile device either via the OnePass app or login at onepass.com.au and your team member will assist you to process your return.

Download the OnePass app

Bought a product online?
For 365 day change of mind returns, you need to return purchases in-store to the brand you purchased from.

You can return an item for change of mind if...

Each participating brand will have their own criteria for change of mind returns. Here are a few participating brands key requirements:

It isn’t used or dirty

It has its original packaging and tags

It isn’t an excluded item

You have a copy of your proof of purchase

For more information about other requirements please see participating brand websites - Kmart, Target, Officeworks. and Priceline.‍

From savings to rewards, get more value from the brands you shop

Are you ready for more? Start your OnePass plan and get more of what you want, when you want it. With awesome value every step of the way.

OnePass Account
Create an account and access essential membership features at no cost.
$0
Create OnePass account
OnePass account benefits include1
Search and compare products with Onesie, your Shopping Assistant
Access your digital card from your OnePass Wallet
Keep your transactions in one place
Single log in across participating retailers
Limited time only
Annual Membership
Unlock the full range of OnePass benefits with a monthly or annual plan.
$40/year
Includes a $20 OnePass Reward to spend#
Join OnePass now
No free trial.
Includes everything in OnePass account, plus1
Free delivery on eligible items or orders
5x Flybuys points at Bunnings Warehouse, Kmart, Target, and Officeworks
365 day change of mind returns at Kmart, Target, Officeworks and Priceline
Express Click & Collect at Bunnings Warehouse and Kmart
Pulse Rewards Level 1 Explorer members collect 2 Pulse Rewards points per $1 spent in-store at Priceline and atomica with OnePass§
30% off your first eligible InstantScripts service and 10% off each eligible service thereafter on eligible InstantScripts services‡
Up to 45% off selected cinema tickets with a OnePass membership†
Special offer
Get a $20 OnePass Reward to spend at your favourite retailer.#
#Offer ends 2 December 2026. T&Cs and exclusions apply.
Monthly Membership
Unlock the full range of OnePass benefits with a monthly or annual plan.
$4/month after trial
Start 30 day free trial

Includes everything in OnePass account, plus1

Free delivery on eligible items or orders
5x Flybuys points at Bunnings Warehouse, Kmart, Target, and Officeworks
365 day change of mind returns at Kmart, Target, Officeworks and Priceline
Express Click & Collect at Bunnings Warehouse and Kmart
Pulse Rewards Level 1 Explorer members collect 2 Pulse Rewards points per $1 spent in-store at Priceline and atomica with OnePass§
30% off your first eligible InstantScripts service and 10% off each eligible service thereafter on eligible InstantScripts services‡
Up to 45% off selected cinema tickets with a OnePass membership†
§Explorer tier members who have a linked and active OnePass membership will receive 2 Pulse Rewards points per $1 spent in store at Priceline and atomica Stores when they use their linked Pulse Rewards account. The OnePass membership must be either a free trial or paid membership to be considered active. The OnePass and Pulse Rewards accounts must be linked at the time of purchase to earn bonus points. Bonus Pulse Rewards points are added to your Pulse Rewards points balance and do not count towards your Pulse Rewards tier status. This OnePass bonus applies to Explorer tier members only. Insider and VIP tier members, who are also active OnePass members, will continue to earn their existing tier bonus of 2 points per $1 spent in store and 3 points per $1 spent in store respectively. For more information visit priceline.com.au/onepass
‡Eligible InstantScripts services include Online Prescription Consultations, Medical Certificates, Doctor Consultations, Blood Test Requests, Specialist Referrals.
†For paid and free-trial members at participating cinemas. Savings are against standard public ticket prices. T&Cs apply.

Frequently asked questions

What can be used as proof of purchase?

Please refer to the individual return or refund policies for our participating brands for acceptable proof of purchases:

Am I still eligible for 365 day returns if I no longer have OnePass?

No, you must be an active OnePass member at time of return. You can reactivate your OnePass membership in my account.

  1. T&Cs, exclusions and eligibility criteria apply. Free delivery with no minimum spend. Express Click & Collect already available to all customers at Target, Officeworks and Priceline. Click here for benefits and exclusions for InstantScripts. OnePass only available at Priceline and atomica to Pulse Rewards members. Flybuys offer not available at InstantScripts, Priceline and atomica.
  2. Savings compared to separately purchasing OnePass monthly subscriptions. See T&Cs for full details

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